Privacy policy

Effective Date: [22nd August 2026]

At Unfatty, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase through our website.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

  • PIN code and other delivery information

  • Order and purchase details

  • Payment-related information

  • Information provided during doctor consultation

  • Health-related information that you voluntarily provide for consultation or product-related purposes

  • Any other information you voluntarily provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil your orders

  • To arrange doctor consultation where applicable

  • To determine or recommend products based on information provided during consultation

  • To communicate with you regarding your consultation or order

  • To process payments

  • To arrange shipping and delivery

  • To provide order tracking information

  • To respond to customer support requests

  • To improve our website, products, and customer experience

  • To prevent fraud, misuse, or unauthorised activity

  • To comply with applicable legal and regulatory requirements

  • To send promotional or marketing communications where permitted and where you have provided the necessary consent

3. Doctor Consultation & Health Information

Some Unfatty products may require or involve consultation with a doctor before dispatch.

If you voluntarily provide health-related information during a consultation, such information may be accessed and processed by the relevant doctor or authorised personnel for the purpose of conducting the consultation and assisting with the fulfilment of your order.

We request only information that is reasonably necessary for the relevant purpose.

Your health-related information will not be publicly displayed or sold to third parties.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests.

These may include:

Shopify

Our website is hosted and operated using Shopify. Shopify may process information in connection with website operation, checkout, orders, and related services.

Payment Service Providers

Payment and transaction information may be processed by third-party payment providers used on our website. We do not need to store your complete payment card details on our own systems.

Shipping & Logistics Providers

We may share necessary information such as your name, phone number, and delivery address with our shipping and logistics partners, including Shiprocket and its associated courier partners, to deliver your order.

Doctors or Consultation Providers

Information necessary for your consultation may be shared with the doctor or authorised consultation provider responsible for providing the consultation.

Legal and Regulatory Authorities

We may disclose information where required to do so by applicable law, legal process, court order, or a valid request from a government or regulatory authority.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing and advertising effectiveness

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Marketing Communications

If you provide the necessary consent, we may contact you by email, SMS, WhatsApp, phone, or other permitted communication channels regarding:

  • New products

  • Offers and promotions

  • Educational content

  • Order-related updates

  • Consultation-related communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, and important service-related messages.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may delete or anonymise it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Contact us regarding concerns about the processing of your personal information

To make a privacy-related request, please contact us using the details provided below.

Where required, we may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children's Privacy

Our website and products are not intended for children to use without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Unfatty
Email: [Insert Privacy/Support Email]
Address: [Insert Business Address]
Phone: [Insert Contact Number]

Grievance / Privacy Contact

For privacy-related concerns or requests, please contact:

Email: vishwamangalphamacy@gmail.com
Phone: +91-9220900900

We will review and respond to your request in accordance with applicable law.