Shipping policy

Shipping Policy

Effective Date: [22nd August 2026]

At Unfatty, we are committed to delivering your Ayurvedic medicines safely and conveniently across India. Please read our shipping policy carefully before placing your order.

1. Shipping Within India

We currently ship orders across India.

All orders are shipped through our logistics partner, Shiprocket, using an appropriate courier service based on your delivery location.

2. Shipping Charges

A flat shipping fee of ₹49 is applicable to all orders.

Any applicable charges will be clearly displayed during checkout.

3. Order Processing & Dispatch

As Unfatty products are Ayurvedic medicines, orders are dispatched only after the required consultation with our doctor.

Once the consultation process is completed and the order is approved for dispatch, the order will be handed over to our shipping partner.

4. Delivery Time

Orders are generally delivered within 5–10 days after dispatch.

Delivery timelines may vary depending on the delivery location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

The estimated delivery period is not a guaranteed delivery date.

5. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking information by email.

You can use the tracking information provided to follow the progress of your shipment.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders and locations.

COD availability may vary depending on the delivery address and courier service.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

7. Damaged, Missing, or Incorrect Products

We take care to pack your order securely. However, if your parcel arrives damaged, opened, tampered with, or contains an incorrect/damaged product, please contact us immediately.

For any damage-related claim:

  • You must record a continuous parcel-opening/unboxing video showing the package and its contents.

  • The video should clearly show the condition of the package before and during opening.

  • Claims must be submitted within 24 hours of delivery.

  • The unboxing video is compulsory for damage-related claims and may be required for us to process a replacement or other resolution.

Claims submitted without the required unboxing video or after the 24-hour claim period may not be accepted.

8. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, PIN code, and other required details.

Unfatty will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Order Cancellation

Orders cannot be cancelled after they have been placed.

Please review your order details carefully before completing your purchase.

10. Delivery Delays

While we aim to deliver all orders within the estimated 7–10 day timeframe, delays may occasionally occur due to circumstances such as courier disruptions, weather conditions, public holidays, remote delivery locations, or other events beyond our control.

We appreciate your patience in such circumstances.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Unfatty
Website:www.unfatty.co.in
Email: [Insert Support Email]