Refund policy

Effective Date: [22nd August 2026]

At Unfatty, we take care to ensure that your Ayurvedic products are properly packed and delivered to you in good condition.

Because our products are intended for personal health and wellness use, returns are subject to the conditions outlined below.

1. Returns

Due to the nature of our Ayurvedic medicines and products, we generally do not accept returns of products that have been opened, used, or tampered with.

A return, replacement, or refund may be considered in the following situations:

You received a damaged product.
You received the wrong product.
The product received is defective.
The parcel was tampered with or arrived in an unacceptable condition.
Another issue is identified that makes the order eligible for a remedy under applicable law.

All claims are subject to verification by Unfatty.

2. Damaged or Tampered Packages

If your parcel appears damaged, opened, or tampered with when delivered, please carefully record the condition of the package.

For any damage-related claim, a continuous unboxing/parcel-opening video is compulsory.

The video should:

Clearly show the package before it is opened.
Show the shipping label and visible condition of the parcel.
Show the complete opening of the parcel.
Clearly show the product and any damage or discrepancy.

Important

Damage-related claims must be reported within 24 hours of delivery.

Claims submitted after 24 hours or without the required unboxing video may not be accepted.

3. Wrong Product Received

If you receive a product different from the product you ordered, please contact us within 24 hours of delivery.

Please provide:

Your order number
Photographs of the product received
Photographs of the shipping label
A continuous unboxing video, where applicable

After verification, we may arrange a replacement or provide another appropriate resolution.

4. Damaged or Defective Product

If your product arrives damaged or defective, contact us within 24 hours of delivery.

Please provide your order number and the required photographs/video so that we can investigate the issue.

If the claim is approved, Unfatty may offer a replacement or refund, as appropriate.

5. Products That Cannot Be Returned

Unless required otherwise under applicable law, we generally do not accept returns for:

Products that have been opened or used.
Products that have been tampered with after delivery.
Products damaged due to improper storage or handling after delivery.
Products returned without prior approval from Unfatty.
Products where the customer has simply changed their mind.
Products ordered incorrectly by the customer.

6. Order Cancellation

Orders cannot be cancelled after they have been placed.

Please carefully review your products, quantity, delivery address, phone number, and other order details before completing your purchase.

7. Refunds

If your refund request is approved, the refund will be processed using the applicable payment method or another appropriate method permitted under applicable law.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For Cash on Delivery orders, where a refund is applicable, we may request the customer's bank/payment details to process the refund.

8. Shipping Charges

Where a return, replacement, or refund is approved because the product was damaged, defective, or incorrectly supplied by Unfatty, the applicable shipping costs may be considered as part of the resolution, subject to verification and applicable law.

Shipping charges are generally non-refundable for customer-initiated issues that do not qualify for a refund or replacement.

9. How to Request a Return, Replacement, or Refund

To raise a request, contact us at:

Email: [Insert Support Email]

Please include:

Full name
Order number
Registered phone number/email
Reason for the request
Photographs of the product and packaging
Continuous unboxing video, where required

Our team will review the request and may ask for additional information before approving or rejecting the claim.

10. Refund/Replacement Approval

Submitting a request does not automatically guarantee a refund or replacement.